Position Title: Quality Manager
Location: Primary Health Care Center (PHCC), Camp 21, Chakmarkul Teknaf, Cox’s Bazar
Reporting to: Focal Person
Indirect: Project Coordinator
Number of Vacancies: 01
Employment Type: Full-Time
Salary: Negotiable
Last Date of Application: 26th  January 2026

Purpose of the Role:

The purpose of this position is to ensure that the PHCC delivers high-quality, safe, effective, and patient-centered health services in accordance with national health guidelines, donor requirements, and organizational standards. The Quality Manager is responsible for developing, implementing, and monitoring quality assurance systems, clinical governance, and continuous improvement initiatives within the PHCC. This role promotes a culture of accountability, patient safety, and evidence-based practice across all service areas.

The position holder ensures compliance with health and safety standards, infection prevention and control (IPC), and continuous capacity building for staff. In humanitarian and emergency contexts, the role requires flexibility in working hours, responsibilities, and possible deployment to other health facilities as needed.

Key Responsibilities:

1. Quality Assurance & Compliance

  • Develop and monitor PHCC quality standards and protocols.
  • Ensure compliance with national health guidelines and donor requirements.
  • Conduct audits, prepare reports, and recommend improvements.
  • Review prescriptions/diagnostics and provide feedback to improve service quality.
  • Strengthen infection prevention and control (IPC) practices.

2. Technical Support & Capacity Building

  • Provide technical guidance to staff on service quality and efficiency.
  • Conduct training and mentoring on IPC, patient safety and customer care.
  • Build staff capacity in risk management, complaint handling and ethics.
  • Promote a culture of continuous quality improvement.

3. Monitoring, Evaluation & Reporting

  • Define quality indicators and performance metrics.
  • Track service delivery outcomes (safety, satisfaction, effectiveness).
  • Collect, review, analyze and report data to management and donors.
  • Document lessons learned and best practices.

4. Patient Safety & Risk Management

  • Manage patient complaints, incidents, and investigations.
  • Identify risk areas and implement preventive measures.
  • Ensure confidentiality, rights, and patient-centered care.

5. Coordination & Communication

  • Collaborate with the Project Coordinator, Medical Officer, MEAL, and other staff.
  • Support external assessments, accreditation, and donor reviews.
  • Represent the PHCC in quality-related meetings and forums.

General Responsibilities:

  • Ensure the timely, complete, and quality collection of the required reporting requests by the MEAL team, including support with any patient feedback mechanisms, audits, and quality of care checklists.
  • Ensure protection and confidentiality of patient data.
  • Actively participate in any internal meetings and any other relevant external meetings as required.
  • Adhere to and report any medical incidents through reporting system.
  • Carry out the responsibilities of the role in a way that reflects PHD's commitment to safeguarding children in accordance with the Child Safeguarding Policy.
  • Understand what is meant by risk, and identify, report, and manage the risks associated with the role.
  • Operate within the policies, procedures, and controls set out by PHD.
  • Ready to work to respond to any natural disaster or emergency anywhere in Bangladesh.
  • Willing to do the night shifting /evening and morning and abide policy, procedures by the hospital SOPs.   

Key Qualifications and Skills:

Education: MBBS or equivalent degree with valid BMDC registration. Additional qualification or certification in Quality Management, Public Health, or Health Administration will be an added advantage.
Experience: Minimum of 3 years of relevant experience in healthcare quality management, monitoring, or clinical supervision, preferably in humanitarian or emergency settings.

Skills:
Strong knowledge of national and international healthcare quality standards and clinical governance. Excellent analytical, reporting, and problem-solving skills. Proficiency in data analysis tools and Health Information Systems (HIS). Strong leadership, mentoring, and team-building abilities. Excellent communication skills in both English and Bengali; knowledge of Rohingya or Chittagonian dialect is an asset.

Key Values and Competencies:

Commitment to compassion, integrity, and inclusiveness. Dedication to continuous improvement and high standards of service delivery. Sensitivity to working with marginalized and vulnerable populations. Adaptability and resilience in complex humanitarian environments.

Additional Requirements:

Willingness to be based in camp settings and travel within Cox’s Bazar as needed. Flexibility to work in shifts, including night duty and weekends, as per hospital SOPs. Readiness to collaborate with multiple stakeholders at the field and community levels.

Read Before Apply:

PHD maintains ZERO TOLERANCE toward discrimination, Sexual Exploitation and Abuse (SEA), and any form of harm to children. All employees must strictly adhere to PHD’s Code of Conduct, Child Safeguarding Policy, and PSEA/GBV policies. Women are strongly encouraged to apply; smokers are discouraged from applying. The selection process includes rigorous background checks.

Apply Procedure:

Only online applications will be accepted. Interested candidates may apply by email to hr@phd-bd.com  on or before 26th January 2026 with an updated CV with a recent passport-size photograph, a cover letter, and all relevant academic certificates addressed to the Managing Director, Partners in Health and Development (PHD), House # SWD 12A, Road # 8, Gulshan-1, Dhaka 1212. Please clearly mention the position title in the subject line of the email. Only short-listed candidates will be called for an interview.